Frequently Asked Questions
Everything you need to know about our high-performance audio solutions and services.
What is the standard shipping timeframe for NAD components?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout for faster delivery.
Does my NAD product come with a manufacturer warranty?
Yes, all new NAD Electronics products purchased through our official store or authorized dealers come with a limited warranty covering parts and labor. The duration varies by product category, typically ranging from 1 to 2 years.
What is your return policy for high-fidelity audio equipment?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund, minus shipping costs.
How do I update the BluOS firmware on my NAD amplifier?
Firmware updates are delivered over-the-air via the BluOS Controller app. When an update is available, the app will prompt you to install it, ensuring your device always has the latest features and performance enhancements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through select providers to help you build your dream audio system over time.
Are NAD products compatible with smart home integration systems?
Many of our modern amplifiers and receivers feature CI-friendly features, including RS-232 serial ports, IR inputs/outputs, and compatibility with platforms like Control4, Crestron, and RTI.