NAD Electronics Returns & Exchanges
We stand behind the precision and performance of our high-fidelity audio equipment. If you are not completely satisfied with your purchase, you may return your product in its original packaging within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number and serial number to receive a Return Merchandise Authorization (RMA).
Pack with Care
Securely pack the device in its original NAD factory packaging, including all power cables, remote controls, manuals, and accessories to ensure safe transit.
Ship to Service Center
Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location for secure delivery to our inspection facility.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing